Your MedOptions RX Transition

Here's exactly how your transition will work.

Everything you need in one place — what to expect, when it happens, and where to get help.

Effective June 15, 2026

There's nothing you need to do today.

Starting June 15, 2026, MedOptions RX LLC will be in touch to confirm your insurance and consent details so your refills keep arriving on schedule. You won't hear from MedOptions before then — and there's nothing you need to do until they reach out.

Same Treatment. Same Care. Even better support.

New Pharmacy, Same Great Care.

What you can count on through the transition.

Here's what continues without any change on your end.

Your treatment continues

Your Vibrant Capsule prescription and dosing schedule remain exactly as your clinician prescribed. No gap, no re-enrollment.

Your delivery experience

Shipments arrive to the same address, with the same discreet packaging and refill cadence you're used to.

Your support team

The same VibrantConnect™ team is here for questions about your treatment. A dedicated MedOptions care specialist will be available for pharmacy-related needs.

What to expect next

Your transition, step by step

We've mapped out the full timeline so you always know what's coming.

Now – Friday, June 12

Your current refills

Eversana will continue filling your Vibrant refills through Friday, June 12. If your next refill is due close to that date, schedule it before June 12 if you can — it'll make the handoff easier.

Starting June 15

Transition goes live & MedOptions says hello

MedOptions RX LLC officially becomes your pharmacy partner. A specialist will get in touch to confirm your insurance and consent details so your refills stay on track. (You won't hear from them before this date.)

Starting June 15

Your first MedOptions refill

Once you've confirmed your details with MedOptions, your next refill ships — same therapy, same care, new pharmacy partner.

One thing we'll need from you: reply when MedOptions reaches out.

Because MedOptions is a brand-new pharmacy partner, they'll set up your account directly with you — even though Eversana already had your details. When MedOptions calls, texts, or emails after June 15, here's what they'll ask for:

Confirmation of your consent forms so MedOptions can dispense your prescription
Your current insurance information so they can verify your coverage
A reply when you hear from them — the sooner they have what they need, the sooner your next refill ships

Frequently asked

Questions you might be wondering about

Do I need to do anything to transfer my prescription?

The prescription itself transfers to MedOptions automatically — no re-enrollment, no call to your prescriber. The one thing we'll ask of you is to reply when MedOptions reaches out after June 15. They'll confirm your consent forms and current insurance details so they can ship your next refill. A fresh insurance check is good news for many patients — some people who weren't covered before may now be eligible, and new patient assistance plans are on the way.

Will my copay or out-of-pocket cost change?

Your coverage and out-of-pocket costs may vary depending on your insurance benefits and eligibility for available support programs. Beginning June 15, 2026, MedOptions RX LLC will work directly with patients to help review potential pharmacy and medical coverage options for Vibrant, as well as available financial assistance programs. New patient assistance plans are also coming soon. This transition is intended to support improved access and affordability opportunities for eligible patients over time, and as we've announced Vibrant will be sunsetting the current PMDCP program September 30, 2026. If there are any changes to your coverage or out-of-pocket cost, a MedOptions specialist will discuss your options during this transition period.

Why does MedOptions need my insurance information and consents again?

MedOptions is a brand-new pharmacy partner, so they need to set up your account on their side — including your consent forms and current insurance details. It's the same kind of paperwork you completed when you first started Vibrant, just with the new team. Once they have what they need, your refills continue without interruption — and a fresh insurance check can work in your favor.

Will my delivery schedule or shipping address change?

No. Your refill cadence and shipping address carry over exactly as they are today. Packages will continue to arrive in discreet packaging. If you need to update your address, phone number, or delivery preferences, MedOptions can take care of that when they reach out.

What happens to my information held at my current pharmacy?

The information needed to continue your Vibrant prescription — your prescriber details, shipping address, and refill history — transfers securely to MedOptions under standard HIPAA protections. Eversana will continue managing your refills through June 12, and MedOptions RX LLC takes over on June 15.

Who do I contact if I have a question before June 12?

Through Friday, June 12, please continue to reach out to Eversana or the VibrantConnect™ team for anything related to your current refills. After June 15, MedOptions RX LLC becomes your main point of contact for prescriptions, shipping, and pharmacy questions. And for anything clinical about your treatment, your care team is always here.

What if I'm due for a refill right around June 15?

We've planned for this so no one has a gap in therapy. Eversana fills refills through Friday, June 12, and MedOptions takes over on June 15. If your next refill is due close to that window, the easiest thing is to call Eversana and schedule it before June 12. If your refill is already in motion on June 15 — with consent and insurance details in place — it will ship the following Monday. Otherwise, MedOptions will be in touch to confirm your details and get your refill out as soon as possible.

Why is Vibrant switching pharmacy partners?

MedOptions RX LLC brings deeper experience with specialty device dispensing and patient support, which lets us deliver a smoother, more responsive experience. The clinical treatment itself — the Vibrant Capsule — is unchanged.

Still have questions?

We're here to make this transition as smooth as possible. Reach out any time — we'll connect you to the right place.

Anytime — product, medical, or technical support

VibrantConnect™ Team

For Vibrant System® product, medical, clinical, or technical questions — and your point of contact through the transition.

Phone: 866-359-7532

Email: service@vibrantgastro.com

Starting June 15 — prescriptions & refills

MedOptions RX LLC

Your new specialty pharmacy partner for prescription transfers, new orders, and Vibrant System® assistance. Integrated with the VibrantConnect™ Team.

Phone: 866-359-7532

Fax: 844-956-5987

NPI: 1699667147

MedOptions RX LLC is an independent, licensed specialty pharmacy partner of Vibrant Gastro. Your prescription transfer is handled securely under HIPAA. If you'd rather not have your information shared, just let the VibrantConnect™ team know before June 15.